The Consumer has a right of withdrawal of 14 days from the placing of the Order, except for the products mentioned in article L.121-21-8 of the Consumer Code.

To exercise this right of withdrawal, the Consumer sends a declaration to the address: fatoumatayaressi92@gmail.com.
The Products must be returned in their original packaging and unused within 7 days from notification of withdrawal to the Company by the Consumer.

Direct return costs remain the responsibility of the Consumer.
Please note that purellacouture.com does not provide refunds but only exchanges. Regarding promotional items, they cannot be returned or exchanged.

If the product is damaged or defective due to us, we will exchange the product and if the original product is not included we will refund you using the payment method used when placing your order.